2010/9/11 don warner saklad <don.saklad@gmail.com>

a.
How would you explain things to the head of our Reference Department
at Cambridge Public Library?...

The head of our Reference Department, an advocate of microsoft
products, argues againt free software routinely!
http://www.cambridgepubliclibrary.org/reference/ref2.html

I cannot find their arguments there.

b.
Are there any free software resources easy to grasp with no more than
a glance?... as opposed to all the stuff one who's uninitiated must be
motivated and take time to study.

It is not easy to understand freedom. Most people think it is a question of better and cheaper software. Depending on your audience, they will value several things that freedom offers: auditability, modification, access to knowledge, privacy, shareability, promotes building of knowledge colaboratively, independence from supplier, free market of goods and services, etc.
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Saludos/Greetings
Quiliro Ordóñez
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Even The Troops Are Waking Up
ACTA – Un acuerdo que puede garantizar la crucificción de internet
GNU should mean "GNU's not Ubuntu!
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Estas son opiniones personales y no representan la posición de organización alguna.