[SFD-discuss] How would you explain things to the head of our Reference Department at Cambridge Public Library?...

a. How would you explain things to the head of our Reference Department at Cambridge Public Library?... The head of our Reference Department, an advocate of microsoft products, argues againt free software routinely! http://www.cambridgepubliclibrary.org/reference/ref2.html b. Are there any free software resources easy to grasp with no more than a glance?... as opposed to all the stuff one who's uninitiated must be motivated and take time to study.